How to Improve Customer Experience through WhatsApp Chatbot
WhatsApp is the most popular messaging platform with billions of users all over the world. It is being used as a messaging platform for people for years to send messages, calls, share videos, images, audio, etc., and has become an important communication tool for connecting with friends and families. Due to its popularity and wide use among people, WhatsApp has now emerged as a potential tool for business. WhatsApp has introduced the WhatsApp Business API for connecting business owners with their customers. Through WhatsApp Business App, you can set up a business account and can build your business profile. One new feature that WhatsApp integrated into the business account is a chatbot. You can build a WhatsApp chatbot for your business to improve your customer experience. There are many ways in which a WhatsApp Chatbot can improve customer experience and drive more sales. They are: 24/7 availability : Unlike customer service agents, a WhatsApp chatbot ...